Back office solutions

Parkeon-Wayfarer back-office systems have the power to run remote equipment diagnostics, to process operational and transaction data for ticketing and smartcard systems - including fraud
control - and to provide business critical management information.

Our servers integrate securely with customer financial systems and with bank card authorization networks.

Service Level Agreements

 The Parkeon-Wayfarer commitment to excellence goes way beyond project delivery – our support teams work 24/7 to optimise the return on investment for our customers, providing field maintenance and repair and software upgrades.

Our global network of data management centres ensures that we provide a local response to service requirements.

 We can also take charge of the IT and infrastructure costs of hosting servers for data management and electronic payment processing services.

All this underpinned by our ability to monitor system status to ensure operational continuity and a rapid response to system exceptions, whether in the back office, in depot or on-vehicle.

As part of Service Level Agreements, we also work closely with customers to develop key performance indicators to cover issues such as system availability, service delivery and equipment reliability. Customer reports are made available through web-based information systems.