Wayfarer Products – Technical Support
Parkeon's continuing success in the transport marketplace and its increasing customer base, together with customer feedback on the type and levels of support now required by transit operators, have led to a refocusing of our Technical Support Services for our Wayfarer Product Range.
Parkeon can provide you with two options for your continued support from Parkeon. You can now decide which option suits your individual needs. These are:
• Contracted Customer Support:
An annual fee per company will cover all the telephone and remote support you require together with the necessary Wayfarer software license keys. Access to our Web Reporting Tool – HOTH is also included. See below for more details.
+44 (0)1202 339449 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Pay-As-You-Go Support:
Companies who need only occasional support, can opt for a 'Pay-As-You-Go' scheme using a premium rate telephone line. Please note that an annual fee will still apply for the necessary Wayfarer software license keys.
0906 406 2179
Calls are charged at £1.50 per minute
Advantages of having a Technical Support contract:
Technical Support is available from Parkeon, Monday-Friday 9:00am to 5:00pm (Except Public Holidays) and for emergencies, 24 hours a day via the dedicated pager. It also includes remote support capabilities, via the use of third party software.
On-Line Technical Support benefits:
Using several different types of propriety software, we have the ability to log onto a users computer using high security software. This is always agreed with and set up with the customer. The software typically used for this is a product called PC Anywhere, designed by SYMANTEC along with a Windows VPN connection. This enables Technical Support staff to operate any of our customer’s computers to assist with technical support queries. This gives you the following:
• Reduced need to call out engineers.
• Provides an immediate response.
• Reduction in overall support costs.
• Eliminates the need to communicate by sending data via CD's.
• If staff are not fully PC literate and are experiencing issues, they can observe whilst we carry out the required amendments.
• Enables us to transfer the updated projects, and move files into the correct location.
PC Anywhere’s own security offers the following:
• Provides restricted drive access, file-transfer rights, host call back, host screen and keyboard locks, and more.
• The customer controls the security, only those people given access can log onto the PC.
• AES encryption algorithm provides users with a choice of all available cipher strengths (128 bit, 192 bit and 256 bit)
• Provides a feature-rich, secure, reliable remote control solution to accelerate resolution of support calls.
• Allows administrators to remotely start, stop, and check status on hosts on Windows NT workstations and servers in a Microsoft network with the Remote Host Service Administration Utility file.
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Why not use sign-up to Parkeon’s on-line Technical Support Web Reporting Tool - HOTH? |
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If you would like more details regarding our HOTH Web Reporting Tool, please call our Technical Support Help Desk. Note: this service is only available to contracted technical support customers.
Benefits of using HOTH Web Reporting Tool:
• Enables you to submit calls and make direct enquiries to Technical Support.
• Assured Call Logging which can be monitored via the Internet. Each call is provided with a unique number for progress monitoring.
• You can log, update and interrogate your own calls, including closed calls.
• There is 24/7 access to your calls, allowing you to log them whenever you need to.
• Technical Support is immediately notified when calls are logged and or updated via the web.
• You can easily add attachments to your calls.
• It allows you check the status of your open calls.
• Access to FAQ via HOTH available 24/7.
• Access to Knowledge Base available 24/7.